All our answers to your frequently asked questions
Instructions for using your UbeeTravel SIM card
What will my phone number be?
TravelSim SIM cards come with a European number, starting with +372. You have also the possibility to buy the US or UK number as an alternative number
Will the UbeeTravel SIM card work in my phone and/or tablet?
The UbeeTravel SIM card is a Triple-SIM with 3 detachable formats (formats: mini, micro and nano SIM), i.e. it will work in any unlocked device and will adapt to all phones and all tablets.
If you do not use a smartphone and are traveling to the United States, Japan, South Korea or the Americas, we recommend checking the compatibility of your device with the country you are going to.
Very few mobile phones do not work with UbeeTravel.
a) Blocked phones
UbeeTravel only works in unlocked mobile phones. If you insert your UbeeTravel SIM into a blocked phone, you may get a message like these:
“Restricted SIM”, “Insert correct SIM”, “SIM registration failed”. Please contact your handset provider to have the phone unlocked. Please contact your handset provider to have the phone unlocked.
b) Some Samsung, LG, Blackberry and iPhone users might need to take the following steps:
A. Find the UbeeTravel menu in your phone menu (Main Menu on Blackberry, General – Phone – SIM Applications on iPhone) and choose “Settings”.
B. Press “YES” or “OK”.
C. Input “1101” and choose “OK” (there should be a message on the screen that says “CC OptionX: ON”).
D. Go ahead and make calls as usual. To turn this option OFF, enter 1102.
c) On a small number of handsets or old phones (more than 5 years old), it is possible that a different dialing method is required to call with UbeeTravel.
Try to dial in the following mode: *146* 00 country code, telephone number #. Press call.
How to activate the SIM card?
Each UbeeTravel SIM card is pre-activated and ready to use for calling or exchanging data.
Important ! Data plans need to be activated on our website? Activate your data plan in your account in one click. Please note that if you do not activate the data plan you purchased, your internet usage will be charged per MB and your credit will quickly run out.
Your phone number and PIN code are printed on the SIM card. Your international service is already active; no need to register. Calls and texts are activated automatically when you first choose a network.
Do I need to activate data plans in advance?
Yes, all data plans must be activated in advance on our website. Activate your data plan in your account with one click.
Please note that if you do not activate the data plan you purchased, your internet usage will be billed per MB and your credit will run out quickly.
You can activate your data plan before you travel, but keep in mind that your data plan is valid for a limited period.
Can I have multiple data plans at the same time?
Yes, you can purchase and activate multiple data plans at the same time.
Let’s say you go to China and Australia, for example. You can then choose to purchase a China 3GB data plan and a Zone A data plan for Australia.
You can activate data plans at the same time. The system will automatically use your China 3GB data plan when you arrive in China, and your Zone A data plan when you arrive in Australia.
Remember that data plans are valid for a period of time. This validity period begins on the day of activation of the data plan.
If you’re using multiple data plans at the same time, remember that they have priority levels. The priority level decides which data plan will be used first, and which one next.
The data plan priority levels are as follows:
- Asia 3GB Data plan
- Offer Data plan 5GB
- Europe+ data plan 2GB Europe+ data plan 5GB Europe+ data plan 10 GB
- Zone A data plans (from smallest to biggest)
- Zone B data plans (from smallest to biggest)
- Zone C data plans (smallest to largest)
For example: You have bought 500 MB Zone A data plan for USA and 500MB Zone B data plan for Canada.
You can activate both data plans at the same time. The system will automatically use Zone A data plan in the USA and Zone B in Canada. Also, if you travel back from Canada to the USA and you still have some data left in Zone A data plan, the system will automatically start to use it once you arrive back in the USA.
Please note that you can´t activate two exactly the same data plans at the same time.
For example: You can´t activate two Zone A 1GB data plans at the same time. You can activate Zone A 1GB and Zone A 2GB at the sime time or Zone A 1 GB and Europe 5G same time (but not two exactly the same data plans).
How long is my credit or SIM card valid for? Can my balance or the SIM card expire?
UbeeTravel credit, or talk time, is valid for one year from your last recharge. Your SIM card will remain “active” as long as you top it up once a year.
If you purchase a data plan, the validity period is indicated for each data plan (from 1 to 30 days from the date of activation). This duration starts from the moment you activate the data plan.
Can I use the SIM card in tablets, iPads and modems?
The UbeeTravel SIM card is a Triple-SIM with 3 detachable formats (mini – micro – nano), i.e. it will work in any unlocked device and will adapt to all phones and tablets. When you receive your SIM card, carefully detach the desired SIM format, compatible with your device (keep the templates cut out, in case you want to reuse your SIM in another device with a different SIM format).
Can I connect to wifi hotspots?
Yes. UbeeTravel SIM card is a Triple-SIM, which means it will work in any unlocked device and fits all phones and tablets. When your SIM card arrives, you can simply apply it to any unlocked device you wish to use it in.
For better security, we advise you to prefer using your UbeeTravel data plan rather than using public Wi-Fi access points which are not secure.
Reliable and secure solution for all your mobile Internet connections
Did you know that most public Wi-Fi networks are open?
Your data is vulnerable and potentially accessible to anyone connected to the same network as you.
YOUR COMMUNICATIONS ARE SAFE AND PRIVATE WITH UBEETRAVEL
Any navigation on a public Wi-Fi network is dangerous, whether it allows you to access a VPN (Virtual Private Network) or a secure site (in HTTPS).
If you have no information about the network you are trying to access (even if a code is needed for that network), you also have no control over the final destination of your data.
Some Wi-Fi hotspots can imitate reputable networks to gain your trust, access your data and break into your PC, in order to remotely copy the contents of your hard drive.
Indeed, hackers can access 100% of your communications while you think you are in a secure environment. This is not the case when you use your UbeeTravel DataSIM: you benefit from secure personal cellular access to the internet.
Where can I find the prices?
Rates for all countries are listed on our rates and coverage page.
In which countries can I use Internet data offers (Data Package)?
UbeeTravel offers data plans at discount prices for more than 100 countries. You can save up to 300% with our dedicated data exchange plans. To be able to provide you with the best rates, we have divided the countries into 3 zones. Zone A countries are also covered by Zone B, and Zone C also covers Zones A and B countries. You can add the data plan at any time by going to your account. Click here for an overview of all our 3G and 4G Internet connection offers with Wi-Fi connection sharing.
Is delivery free?
How does free express delivery work?
SIM cards are shipped the same day you receive your order. Depending on the place of delivery you have chosen, your order will arrive within 2 to 8 days:
- Delivery to Oceania: 2 to 3 days
- Delivery to the rest of the world: 3 to 8 days
If you place your order on Friday, your order will leave the following Monday, please wait 2 more days before receiving your package.
All our deliveries are made with tracking, you will receive your tracking code by e-mail as soon as your SIM is sent to you.
Return Policy for Shipped Orders
UbeeTravel offers a 100% money back guarantee (purchase price less delivery and handling costs) on all SIM cards (with purchase of airtime) returned to UbeeTravel within fourteen (14) days of receipt. UbeeTravel will not refund return shipping costs. All returned products must be in unused, ‘as new’ condition. You must repack the product and place the wrapped product in other protective packaging.
To return a product you no longer want, contact us first by email at contact@UbeeTravel.com. Before returning the product to us, you must receive the correct address to send it to. Tell us the reason you are returning the item, your order number and the product you wish to return.
Do I need to configure data settings?
Vous n’avez pas besoin d’effectuer de modifications des paramètres de données. UbeeTravel SIM card has pre-installed data settings for your GPRS service, you don’t need to change anything.
How do I check my SIM card balance?
To check your SIM card balance, you can dial *146*099# or simply log in to your customer account.
How do I check my Internet data credit balance?
To check the balance of your Internet data credits, you can dial *146*942# or simply log in to your customer account.
How can I top up / add credit to my SIM card?
You can easily add online credit to your account at any time. You must choose whether you want to add airtime or data offers and make payment (by credit card or Paypal). When the payment is successful, your airtime is added to your SIM card.
When adding credit to a data plan, please note that you still need to activate your data plan before using it. Otherwise, you will use data per MB and your credit will run out faster.
Steps to add a data plan.
How to start using UbeeTravel?
1. Carefully remove the SIM card from its packaging and insert it into your unlocked GSM mobile phone, following the instructions in the phone’s user manual.
2. Turn on your phone. If your phone prompts you to enter a PIN code, enter the four-digit PIN code (it is indicated on the packaging).
3. Your phone will then have a new number that will work in over 200 countries! Share your new phone number with friends, family and colleagues and start saving up to 85% on international roaming charges!
How to redirect calls for free when you are not travelling?
When you are not travelling, you can redirect calls arriving on your UbeeTravel number to any international number. Redirection to numbers in more than 120 countries does not incur additional charges.
To activate call forwarding:
- with UbeeTravel in your mobile phone, dial *146*081*00-country code-phone number#,
- you can then turn off the phone; all incoming calls will be forwarded to the specified number.
To deactivate call forwarding:
- with UbeeTravel in your mobile phone, dial *146*080
How to use your voicemail?
UbeeTravel offers a voicemail service, which handles incoming calls when the user is unavailable or busy.
How to activate voicemail:
- Dial 091 (or *146*091#) and press “call”.
- You will see “Voicemail activated” (or “Voicemail activated”) on the screen; incoming calls will then be forwarded to your voicemail if you cannot answer.
How to turn off voicemail:
- Dial 090 (or *146*090#) and press “call”.
- You will see “Voicemail deactivated” (or “Voicemail deactivated”) on the screen.
How to check voicemail number:
- Dial 094 (or *146*094#) and press “call”.
- You will see “You have X new messages in your voice mailbox” on the screen.
How to listen to your voicemail messages:
- Dial 095 (or *146*095#) and press “call”. You will see “Wait for call” (or “Wait for call”) and, a few seconds later, your phone will ring.
- Reply as normal and you’ll hear a voice telling you how many messages you have. Press 1 to listen to messages.